When you call Mulligan Security, you’ll receive high quality private security and customer service. In order to design protection to meet your unique needs, we invest the time and effort necessary to conduct a thorough assessment before designing a customized security strategy. With every client, we adhere to the following step-by-step process.
We start with a dialogue about your business, objectives and related security concerns. We aim to thoroughly understand your assets, facilities, people and any past incidents that could have an impact on the safety and security of the facility.
Following our consultation, we will provide a detailed proposal that includes an honest and accurate quotation of what we feel it will take to properly service your organization. Level of service, quantity and type of process management professionals as well as risk mitigation will determine your rates.
We will adjust the contract as necessary until we are able to achieve complete agreement on expectations, terms, and scope of service.
We craft the final security plan and post orders based upon the contract, prior conversations with the client, and what we learn from our site visits. Post orders consist of detailed instructions to inform our guards of their duties.
SELECTION & TRAINING
We take into consideration skill set, experience, and personality when deciding which of our guards will best serve your needs. Chosen guards will then be trained on the post orders designed for your site, and given any additional pertinent information they’ll need to properly protect your site. This entails three phases:
- Core Training Topics
- Basic security officer duties – awareness, officer conduct, reporting, principles of communication.
- Customer Specific Focus
- Specific duties and procedures relating to the job at the customer’s site.
- Promote and Provide Ongoing Training
- Encourage each officer’s professional development.
Guards will arrive on-time, dressed appropriately, and prepared to work. All our guards are required to wear clearly identifiable security attire as dictated by the environment, which ranges from professional to casual. Our security measures include daily communication between our guards and management team, and mandatory weekly in-house meetings to keep all of our personnel up-to-date on our clients and their needs.
We consistently listen to our customers. Which sounds simple, but more often than not, we meet new customers whose old security company never heard or attended to their needs, to their staff, or the the needs of the team servicing the site. We learn your business and what matters to your company, not just for today but for the future. Our listening tools;
- Regular Client Meetings
- Annual Quality Survey
- Solicited Security Officer Feedback
Mulligan Security offers validation through regular updates performance audits. Clients are provided with daily activity reports, incident reports, and a list of any violations or warnings. We encourage clients to communicate directly with our management team, who are available 24 hours a day. Management will also regularly request client feedback on services and personnel, as well as conduct random on-site visits. We submit to external audits and conduct internal audits which serves as one of many powerful operations tools we use. A few areas we audit are:
- New Hire Audit
- New Account Start Audit
- Quarterly Reviews
- Operational Process Audits
Mulligan Security understands the importance of effective security guard training in order to meet and exceed the needs of its clients and officers, as well as the continually rising demands of Homeland Security initiatives. Our training program is designed to allow each security officer the opportunity for a clear road to success and career growth.
If it’s worth doing, it’s worth measuring. We are committed to meaningful quality measurements. Our performance metrics are based on:
- Site Manager/ Security Officer Retention
- Customer Satisfaction
- We Honor Commitments
Keeping our commitments and following through with our clients, residents, guards and site managers.
We will invest the time and resources to determine your specific security requirements. Our approach to high rise security is proactive and is custom designed with procedures and policies to ensure consistent adherence to your security plan. We want to make certain that your tenants are safe within the spaces they occupy. Security personnel undergo training programs, modeled after BOMA International requirements, to insure a high level of service.